Privacy Policy

1. Introduction

The Mulberry Collective ("Company", "we", "us") operates the RoomRush platform ("Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform, in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA).

2. Information We Collect

We collect information that you provide directly and information collected automatically:

a) Information You Provide

• Full name
• Email address
• Phone number
• Payment information (processed by Razorpay; we do not store card details)
• Booking details (dates, guest count, property preferences)

b) Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Platform
• Referral source

3. How We Use Your Information

• To process and confirm your bookings
• To communicate booking updates, receipts, and support responses
• To send promotional offers and deal notifications (with your consent)
• To improve the Platform and user experience
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Property Hosts: Your name, contact details, and booking information are shared with the host to facilitate your stay.
• Payment Processors: Razorpay processes your payment on our behalf. Their privacy policy governs the handling of your payment data.
• Service Providers: We use third-party services for analytics, email delivery, and hosting that may process data on our behalf.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.

5. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze Platform usage. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Platform.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records are retained for a minimum of 8 years for tax and compliance purposes. You may request deletion of your account data at any time by contacting us.

7. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure server infrastructure, and access controls to protect your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the DPDPA and applicable Indian laws, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, email us at care@roomrush.in.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

RoomRush is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: